Refund-Policy

We accept refunds and exchanges.

Returns

1. Every product you buy from PARUU® is backed first by 30 days return policy in unused with original packaging or Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the  terms and conditions. PARUU® will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date. Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase for the same item or title only.
2. All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by PARUU® or when the product manufactures or distributors return policies supersede ours.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you didn't receive a refund, check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at 

contactus@paruu.ca.

Final Sale items (if applicable)

Only regular priced items & sale items may be refunded. Unfortunately final sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contactus@paruu.ca and send your item to: 165 Fernforest Dr, Brampton, Ontario, CA, L6R 1L7.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Return Shipping

To return your product, you should mail your product to:

Paruu

165 Fernforest Dr,

Brampton, Ontario, CA, L6R 1L7

Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.